This tutorial will teach how to create and manage support tickets in the client area and via email.
Support tickets are a great way of communicating with us when you are looking for support, such as having questions answered, reporting problems, or asking for assistance. The ticket system leaves a paper trail for both you and us to follow so that we both know that the issues were resolved. It also gives you a record of the answer, in case the problem arises again. Then all you need to do is look at the tickets, and you have your answer already!
There are 4 ways to submit a support ticket to us:
1) Send an Email from your billing email on file with us to support@usl,website (This will create a high priority ticket to admins of USL servers)
2) Send an Email to firstname.lastname@example.org (this will create a low level ticket to USL Admins if your email you sending from is not listed with us as a customer)
3) Notice right at the top of our website, just above the logo see the Contact Us Botton with an envelope picture next to it. (This will create a low level ticket to USL Admins)
4) You may log into your billing and submit a support ticket directly from your billing account as explained below.
This tutorial will assume that you are already logged into the Client Area.
On the Client Area page, in the client area menu, click on My Support Tickets. This takes you to the Support Ticket Page, where you will click on Submit Ticket. You are now in the Submit Ticket area, where you can create and send tickets to the department of your choice.
Select the department you would like to send the ticket to. The ticket will open with your information filled in. Enter a subject in the subject line. Then enter your ticket details in the big box. When you are ready, click Submit. You have now successfully submitted a support ticket, and a copy of it has been emailed to you.
To manage an already submitted ticket, click on the My Support Tickets link. You will see any tickets listed that you have submitted, along with their status. If the ticket is open, and you wish to add more to it, click on the Subject to open it. You can scroll down and add more details.
Clicking on My Dashboard will always take you to your main billing page.
You now know how to submit and manage a support ticket/s in your client Area..